RGR Embroidery.Ordering Information

At RGR, all orders must be placed using a purchase order. To prevent confusion, each individual order should have it's own purchase order. All orders must be in writing and faxed or mailed prior to delivery of garments to RGR. If you do not have purchase order forms for your business, we suggest you send your orders to us from this web page (see below). We will not take receipt of garments unless we have a purchase order.

To help you better understand how we complete your job, we will explain in this section the steps your purchase order takes at RGR from start to finish. The better understanding of what information we need to complete your job, the more accurate and efficient the embroidery process becomes ensuring timely and accurate completion of your job.

Step 1: Receipt of Your Purchase Order

At RGR we understand that communication during every step of the production process is the key to great service. Therefore we strive to keep our customer informed at every key stage of the process. When we received your PO at RGR it is entered into our Embroidery Customer Service Information System (ECSIS) at which point a Purchase Order Verification is E-mailed to you letting you know that the PO was actually received in our office. We request that all notifications are checked to ensure accuracy.

Your Purchase Order must contain the following information before the process can begin:

Company Name
Purchase Order Number
Contact Name and Contact Number
Product Description
Item Quantity and Size
Logo Description
Logo Location
Logo Colors
Ship to Address
Use Date (Optional)

Change in Your Orders:
If for some reason there is a change to your original Purchase Order, we suggest you use our Change Order Form. You may also reply to an E-mail notification. All changes or instructions must be in writing.

	Click on form for a larger image

Step 2: Receipt of Garments

The receiving of garments for your PO is the next step and an important one. You should have your garments shipped into RGR containing an Attention Line that reads, "Attn: Your Company PO#." This is very important in order for us to match your goods with your PO. If your goods are delivered without referencing your Company name and PO# we have no way to match the delivery to your order. This will cause a delay.

Once goods are received we check them against the information provided to us on your PO. If you provided no garment breakdown on your PO we check quantity only. The more information we have the better chance that we can verify that the vendor shipped the correct items for embroidery. We then E-mail a notificaiton to you stating that we received the items from your vendor and whether they were correct. If the items received were in fact correct, you will also be assigned a "Ship Date" on the notification.

Step 3: Production

After your goods are received and checked, logo information is established, we are ready to send your order into production.

To the right is a sample of our work order used by our machine operators to produce your job. Notice that all pertinent information is transferred to this form which is kept with the order for future reference. Location information, logo filename, stitch count, color information for the design as well as different color garments, polybagging, and quantity.

You may click on the image at right to view a larger format of the Work Order.

Operators Work Order Form
(Click to see a larger version)

By seeing what information we use to produce your design can give you a better feel for what information is needed from your customer to achieve the results the end user is looking for.

Want to send us an order??? Click below to go to an order form you can fill out and email to us!!!!!!!

ORDER FORM (Click Here!!!)