We are a contract embroidery company, we are not your competition. We do
not sell to end users and we do not stock or order garments for
embroidery. By specializing in the embroidery process, we keep our turn
around time to one of the lowest in the industry. We publish our current
turn around time daily and we ship 99% of all orders on time. Our
technology forward online order access system is unique to RGR and our
customers giving them online access to their order status 24 hours a day
/ 7 days a week. Every step of the embroidery process is communicated to
you in real time so there are no surprises as to order pricing, garments
rec'd, or ship date.
Embroidery operates with Tajima and Barudan Multi - head
embroidery machines. Our equipment allows us to sew utilizing Flat,
Tubular, and 270 degree Cap platforms. This flexibility allows sewing
on garments, bags, caps, panels and virtually all materials suitable
ensure that all sewing jobs are completed accurately, RGR
has instituted the following communication steps for each order. Most
embroidery errors are the result of poor communications and verbal
instructions. RGR requires all
to be in writing.
1. Receipt of Purchase Orders will
be verified by E-mail. Please review
Purchase Order verification for accuracy
and respond with any additional
information requests. ALL CHANGES MUST BE MADE
IN WRITING. REPLYING TO E-MAIL IS THE MOST COMMON TOOL FOR CHANGES.
YOU CAN ALSO FAX AN RGR CHANGE ORDER FORM.
See below in "Change in your orders."
2. As garments are received they
will be counted and compared
to the information supplied on Purchase Order for quantity, size, and color. Packing slip will be checked for
style, however, we are unable to verify actual style if packing slip
is inaccurate. Receipt of garments and any
discrepancies will be verified by E-mail.
3. Upon receipt of all garments
firm ship date will be verified by E-mail.
4. Upon job completion a ship
notification and your invoice are sent by E-mail. If your order
is for Pick-up, you will receive a ship notification indicating ship
method as "Pick-up".
The above process will allow you the customer to
the sewing information 2 times prior to
production. Please review all E-mail correspondence carefully to ensure that sewing
and shipping information are accurate.
Once the garments are sewn there is very
little that can be done to correct errors.
in Your Orders:
for some reason there is a change to your original Purchase Order, you
may respond by e-mail or you
may fax an RGR Change Order Form. All instructions
must be in writing.
form for a larger image
RGR offers generous Net 30 terms to those who
qualify. Others will be required to pay prior to shipping or pickup.
Past due accounts are not tolerated and incur a 1.5% per month charge. We
reserve the right to revoke credit terms and hold garments until receipt of
All shipments will be by UPS
Ground Trac or Courier unless otherwise specified
by our customer. All Fed-Ex and expedited shipments must
be billed as 3rd Party. We do
not provide International shipping at
this time. All shipments are "blind shipped". RGR is not responsible for losses during
shipping. All shipments are insured for estimated value. RGR is not
responsible for under insurance. All tracking information is sent to
you by e-mail. All shipping issues are to be handled by you the customer.
Unlike others in our industry, we do not
inflate shipping charges. We simply charge a $2.50
per box handling fee. The handling fee is charged for the courtesy of
checking in your garments from the vendor for accuracy of your order as well
as compensates for the handling of heavy/bulky items that slow production. We
check for size and color only. We do not check styles ie: short sleeve or
long sleeve. We want our customers to know exactly
what they are paying for. An additional $5.00 per shipping location fee will be charged
for multiple drop shipments.
All garments will be in a printers fold. Single
fold with polybags are offered at an additional $.25 per piece.
RGR is able to inform you of current turn around.
Garments are scheduled on a "first in, first out" basis. A firm
sew date can only be determined upon complete receipt of garments and an
Logos that need to be digitized
are generally sent for approval within 3 days after we receive usable artwork.
Sewing is usually a 3-5 business day turn-around and is posted 24/7 on this
website. RUSH CHARGES: Rush service may be
accepted: Same day sewing 150%, 24hr sewing %100, 48hr sewing 50%, 72hr
Large re-occurring orders may be priced at a
contract price. Call RGR for specifics and qualifications on contract
ERROR POLICY AND CREDIT PROCEDURE.
Garment spoilage does occur in the
embroidery business and must always be considered in your costs as a seller
of embroidered goods. Much of the success of RGR is due to the fact that
spoilage at RGR is a true rarity. Our spoilage rate over the past 3 years
has been less than 1/10th of one percent. Spoilage can result from
mechanical failure (a blown oil gasket) as well as human error (transposed
number). When a spoilage situation occurs, for the issuance of credit, RGR
recognizes the Industry Standard of 2% Spoilage Allowance per order as
rounded up to the next whole piece. RGR limits its liability per item sewn
to $40.00. RGR Embroidery will issue a credit on all verified RGR At Fault
spoilage over 2% per order, however no credit will be given under any
circumstances for errors within the 2% allowance. All orders by this
definition are allowed one piece spoilage (even an order of one).
Liability is limited to $40.00
per item sewn.
Credit will be issued for over
2% of the following RGR At Fault Spoilage Only:
1. Logo sewn in wrong location. (only if different than E-mailed order
verifications, Customer is responsible for checking order verification for
2. Logo sewn in wrong color.
3. Wrong Logo sewn (only if
sewn logo is different than the logo recorded on the E-mailed Order
Verification, Customer is responsible for checking order verification
4. Garments that become soiled at RGR.
5. Sewn RGR Digitized Logo
embroidery quality not equal to approved sew-out or within
"industry standards". Judgement is sole discretion of RGR. To
receive a credit for poor quality embroidery RGR must re-sew the job
with exact original instructions on the exact original color and style
Please remember that RGR
Embroidery is your Contract Embroiderer and that there are always other
vendors involved in the successful completion of your orders.
WILL NOT BE ACCOUNTABLE FOR ERRORS RESULTING FROM YOUR OTHER VENDORSí
INABILITIES TO PERFORM.
RGR is not at fault and will not
issue credits for the following:
1. Wrong garments sewn. RGR
does make an effort to check your garments received against your
Purchase Order for quantity and sizes. We do our best to protect you
against the errors of your garment vendors. We have saved our customers
literally millions of dollars over the past few years catching other
vendor errors. RGR does make an occasional mis-check of garments,
however, by checking the garments RGR is in no way taking on the
responsibility for your other vendorís errors. If your other vendor
had not initially made the error no error would have occurred. You must
hold your other vendors accountable for these errors.
2 . Holes, dirt or other
damage already on the garments when they arrived at RGR. We will
obviously notify our customer if we discover the damage but we do not
inspect the garments for such damage.
3. RGR is not responsible
for poor quality embroidery caused by digitizing from another source.
RGR Strongly recommends ordering a Pre Production Sample for approval
prior to using a Tape from an outside source when being sewn at RGR for
the first time or on a different material as all materials sew
4. RGR is not responsible
for any error resulting from not following verbal instructions. ALL
INSTRUCTIONS MUST BE IN WRITING. For your protection all changes
should be made on an RGR Embroidery Change Order Form which has a signed
verification returned for the change. We use all instructions as
5 RGR is not be responsible
for shipping related issues. We ship on behalf of you - our customer.
Our standard shipping method is UPS Ground or Courier. If you have a
different preferred shipping method it must be specified on each
Purchase Order and will require third party billing. RGR will provide
proof of shipment and once the package leaves the building all
responsibility reverts to you and the shipper.
In all RGR at fault spoilage
situations - please follow the following steps to receive Credit.
1 All spoiled garments must
be returned to RGR. RGR will provide its UPS # for the return of the
garments. No credit will be issued until RGR has receipt of the
2 A copy of the vendor
invoice for the spoiled items must be provided to RGR.
3 Upon receipt of the
spoiled garments and the vendor invoice RGR will issue a credit memo
equaling the cost of each item (Max $40 ea) spoiled in excess of the
allowable 2% and the cost of Ground Shipping only.
4 If RGR releases the
garments to be sold to the buyer at a discount all proceeds from the
sale must first be applied to RGRís Credit Memo amount. If full credit
is issued for spoiled garments RGR reserves the right to offer the
spoiled garments for sale to cover our loses.
All invoices are to be paid in
full. RGR must issue a Credit Memo for any spoilage or Invoice discrepancy.
All Spoilage and Invoice Discrepancies must be reported within 14 days of
completion on order.